Privacy Policy

Privacy Policy

This Privacy Policy explains how TOWNSSILK (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).

Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we track the pages or products you view, the websites or search terms that brought you here, and your interaction with the Site. We call this “Device Information.”

How We Collect Device Information

• Cookies: Small data files with a unique identifier stored on your device. You can learn more and disable cookies at allaboutcookies.org.
• Log Files: Record actions on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags & Pixels: Electronic files that capture information about your browsing behavior on the Site.

Order Information

When you make or attempt to make a purchase, we collect personal details such as your name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”

How We Use Your Information

• To process your orders and deliver products/services.
• To communicate with you about orders, promotions, and customer support queries.
• To improve and optimize our Site performance and user experience.
• To screen orders for potential risk or fraud.

Sharing Your Information

We share your information with trusted service providers to help us operate our business (e.g., payment processors, shipping companies). We may also share information to comply with legal obligations or protect our rights.

Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information, and to opt out of certain data processing activities. To exercise your rights, contact us at support@townssilk.com.

Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last Updated” date.

Last Updated: December 4, 2025