Shipping Policy

Shipping Policy

At TOWNSSILK, our goal is to provide you with a smooth and reliable shopping experience no matter where you live. We deliver to customers worldwide every day and aim to maintain the highest level of responsiveness at all times.

Shipping Information

• Free Worldwide Shipping on all orders.
• Common carriers: DHL, UPS, TNT, FedEx, and EMS.
• Processing Time: Orders are shipped within 48 hours of purchase (business days only).
• Estimated Delivery Time: 7–12 days. Note: Shipping times are estimates only and cannot be guaranteed.

Important Notes

1. Ensure your shipping address is correct before completing your payment, as your order will be shipped to the provided address.
2. Orders may be delayed due to force majeure (e.g., extreme weather, natural disasters), but we will process them as quickly as possible once conditions improve.
3. We take careful measures to protect products during shipping. If your item arrives damaged, please contact us at support@townssilk.com within 3 business days of receiving your order.

Order Tracking

Once your order is placed, you will receive an Order Confirmation email with your order details. After your item ships, you will receive a Shipment Confirmation email containing:

• Your order number
• Date and time the order was placed
• Status of the order
• Package tracking number

You can track your shipment on the carrier’s official website 24/7.

International Shipping

• Available services vary depending on the destination country. Enter your full address at checkout to view exact options.
• International customers may be required to pay customs duties and import taxes. These fees are the responsibility of the recipient. For details, please contact your local customs office.

Last Updated: December 4, 2025